Access

Access, permissions, and risk need to line up

Design access workflows that connect eligibility, permissions, rules, incidents, and support.

The Problem

Access, permissions, and risk need to line up

Physical or digital access needs more than a code, key, login, or shared password. Permissions, support, evidence, and security all matter.

Design access workflows that connect eligibility, permissions, rules, incidents, and support.

  • Identify where the current process depends on memory or staff judgement.
  • Standardise the customer message and required evidence.
  • Use forms, records, video, checks, access rules, software, hardware, and SOP tools only where they reduce risk or admin.